Customer Success Manager (Commercial)

Role Overview

We’re looking for a Customer Success Manager to support our Commercial customer segment, growing organizations that benefit from scalable resources and proactive support.

What You Will Do

You’ll proactively identify and mitigate risk, drive product adoption, and ensure customers get exceptional value from Workshop through education, strategic guidance, and expanded use cases.

Why It Might Be a Fit

To be successful in this position, you’ll need 1+ years of experience in Customer Success or Account Management, strong product aptitude, and a proactive, positive, and solutions-oriented mindset.

Requirements

• 1+ years of experience in Customer Success or Account Management
• SaaS experience preferred
• Strong product aptitude
• Ability to translate features into practical, real-world use cases
• Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach
• Proactive, positive, and solutions-oriented mindset
• High attention to detail and strong organizational skills
• Clear written and verbal communication skills across internal and external audiences

Benefits

• Healthcare
• Stock options
• Unlimited vacation