Role Overview
The Customer Success Manager will lead the operational delivery of the Customer Success model across Customer Service, Administration, Inbound Onboarding, and Outbound Onboarding. The role requires a broad leadership approach, using customer feedback, complaints, performance data, and quality findings to understand what’s working, what isn’t, and where improvements can be made.
What You Will Do
The Customer Success Manager will lead weekly operational and monthly Customer Success reviews, make sure priorities are clear, actions have owners, and follow through on the things that matter. They will also champion quality and effective coaching, ensuring customer interactions and outcomes are reviewed consistently and that coaching leads to measurable improvement.
Why It Might Be a Fit
The ideal candidate will have proven experience leading multi-team customer service or operational functions, be a confident and supportive leader of leaders, and have hands-on experience with CRM, case management, workflow, telephony, or similar customer service technology.
Requirements
- Proven experience leading multi-team customer service or operational functions
- Confident and supportive leader of leaders
- Hands-on experience with CRM, case management, workflow, telephony, or similar customer service technology
Benefits
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
To apply for this job please visit linkedin.com.
Follow us on social media