Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will play a critical role in delivering exceptional service and building strong customer relationships. They will serve as the primary point of contact for customer inquiries, orders, and service requests while partnering closely with operations and field teams to ensure a seamless customer experience.

What You Will Do

The Customer Experience Coordinator will serve as a trusted resource for customers by responding to incoming calls, emails, and service requests. They will process customer orders and ensure timely and accurate fulfillment, update and maintain customer account information with a high degree of accuracy, and identify customer needs and provide solutions that enhance the customer experience.

Why It Might Be a Fit

The ideal candidate will have strong customer service skills, excellent verbal and written communication skills, and the ability to multitask and remain organized in a fast-paced environment. They will be self-motivated with the ability to work independently while also contributing to a team.

Requirements

• High school diploma or equivalent preferred
• 6+ months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a related customer-facing role
• Basic computer proficiency, including Microsoft Office and email systems

Benefits

• Medical, dental, and vision coverage
• HSA and FSA options
• Teladoc services
• Employee Assistance Program
• Preventive care covered at 100%
• 401(k) with company match
• Company-paid life insurance and AD&D coverage
• Short-term disability coverage
• Long-term disability coverage
• Accident and critical illness insurance
• Legal and identity theft protection