Customer Success Manager

Role Overview

As a Customer Success Manager, you will own great customer experiences across the full lifecycle of your engagement, guiding customers along their adoption journey by understanding their business, strategy, and key initiatives.

What You Will Do

You will independently manage a portfolio that spans our Workplace, Cloud, and Hybrid Cloud (DC&N) offerings, working with growing complexity and customization to help customers achieve their desired outcomes.

Why It Might Be a Fit

You will act as a trusted advisor and the primary point of contact for your portfolio of accounts, co-create and execute Customer Success Plans, establish critical goals, and report on progress against them.

Requirements

• 4+ years of directly related Customer Success or customer-facing experience
• Bachelor’s degree or equivalent experience
• Knowledge of service delivery concepts, processes, and continuous improvement
• Strong client focus and relationship management skills
• A proven ability to curate expansion opportunities within an existing customer base
• Ability to drive value-based conversations across business and technical stakeholders
• An active team player, self-starter, and multitasker who can quickly adjust priorities
• Proficiency with the Microsoft 365 suite (Word, Excel, and PowerPoint)
• A foundational, sales or business-oriented Cloud, Workplace, or Data Center certification is an asset
• AB-900 M365 Copilot & Agent Foundations and AI-900 Azure Foundations certifications are an asset
• Bilingual in English and French is an asset

Benefits

• Combined Health Insurance (Dental and Vision)
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• Life and Disability Insurance
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Sick Leave
• Bereavement
• Employee Discount Program