Customer Experience Advisor

Role Overview

The Customer Experience Advisor at Envision supports students and their families post-enrollment, focusing on written communication through email and chat, with some phone support as needed.

What You Will Do

Provide exceptional customer service, address and resolve customer inquiries, and manage and resolve cases by tracking and documenting all interactions, follow-ups, and resolutions in the system.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-centric mindset, with the ability to manage multiple tasks and prioritize effectively.

Requirements

• Bachelor’s degree in a related field
• Proven experience in customer service or a related role, preferably within the education or experiential learning sector
• Experience with case management and handling high volumes of call communication
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a customer-centric mindset
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in using customer service software and email management tools

Benefits

• Excellent medical, dental, and vision coverage
• Life, accidental death and dismemberment, accident, critical illness, and disability insurance
• +10% of gross salary as food stamps
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days
• Statutory Holidays by Mexican Federal Labor Law
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually
• Flexible work schedule providing on-site and hybrid opportunities
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council
• Fitness opportunities
• Employee Assistance Program (EAP)
• Paid statutory parental leave