Executive Digital Operations Technician

Role Overview

The Executive Digital Operations Technician is responsible for delivering dedicated, hands-on technology support to Executives and their Assistants, while also supporting users and workplace technology in Houston, TX. The role provides concierge-level, responsive support for end user devices, executive offices, conference rooms, mobile technology, meetings, events, onboarding activities, and local smart hands requirements.

What You Will Do

Provide concierge-level, rapid technology support for Executives and their Assistants, maintain end-to-end ownership of executive incidents and requests, exercise sound judgement in determining when an executive impacting issue requires immediate escalation, and perform standard local Digital Operations duties during periods of available executive-support capacity.

Why It Might Be a Fit

The role requires strong technical troubleshooting skills, ability to diagnose and resolve issues rapidly, sound judgment, professional presence, confidentiality, and a highly customer-focused approach. The position also performs proactive checks of both Executives and Assistants workstations, conference rooms, shared technology, cabling, peripherals, and spare equipment as workload and access permit.

Requirements

• Experience in deskside, desktop, field, executive, or end user support within a professional business environment.
• Strong hands-on troubleshooting skills across Dell Windows endpoints, Apple MacBook endpoints, standard business applications, docks, monitors, peripherals, mobile devices, printing, and user access issues.
• Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
• Ability to work independently with limited supervision, manage multiple priorities, exercise sound judgment, and remain composed in time-sensitive or high-visibility situations.
• Exceptional communication, discretion, follow-through, and customer service skills, with the ability to build trust with senior executives and their assistants.
• Demonstrated ability to handle confidential or sensitive information and operate with discretion in an executive environment.
• Consistently professional appearance, conduct, and communication appropriate for an executive environment with senior leaders, customers, and external visitors.
• Ability to anticipate needs, conduct proactive readiness checks, and maintain organized, current spare equipment and restricted executive inventory.
• Ability to travel locally and provide occasional support outside standard business hours for approved executive meetings, workshops, or events.

Benefits

• Flexible work arrangements