Customer Experience Associate

Role Overview

The Customer Experience Associate will handle day-to-day customer inquiries and requests through non-voice channels, manage and resolve customer tickets, and ensure high-quality communication and proper case documentation.

What You Will Do

The main responsibilities include handling customer tickets, resolving issues, and ensuring timely responses across all platforms while maintaining brand tone and communication standards.

Why It Might Be a Fit

The ideal candidate will have 1-3 years of experience in customer service, excellent written and verbal communication skills, and the ability to work under pressure and meet SLAs in a fast-paced environment.

Requirements

• 1–3 years of experience in customer service
• Call center background
• Excellent written communication skills in Arabic and English
• Good verbal communication skills for follow-up calls
• Experience handling social media and WhatsApp customer interactions
• Strong organizational skills with the ability to manage multiple tickets simultaneously
• Attention to detail and ability to document cases clearly and accurately
• Basic problem-solving skills and a customer-focused mindset
• Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus