Customer Success Manager

Role Overview

We are seeking an experienced and results-driven Customer Success Manager to join our team. The ideal candidate will be a trusted advisor to our customers, responsible for developing and executing comprehensive account strategies to foster long-term partnerships, drive revenue retention and growth, while ensuring customer advocates.

What You Will Do

Partnership Management, Strategic Planning and Execution, Account Health and Monitoring, Retention and Agreements, Expansion and Price Management, Issue Resolution

Why It Might Be a Fit

The ideal candidate will have 5+ years of proven experience in account or customer success management, with a track record of meeting and exceeding revenue and growth goals. Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers.

Requirements

• Bachelor’s degree in business related field
• Five+ years of proven experience in account or customer success management
• Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers
• Exceptional communication, presentation, and negotiation skills
• Strong business acumen and an in-depth understanding of your customers’ industries, challenges, and goals
• Excellent organizational and time-management skills
• Proficiency with CRM software (e.g., Salesforce, Gainsight)
• Ability to work independently and as part of a team in a fast-paced, dynamic environment

Benefits

• Company Stock Options
• Health & Wellness: Great Health Benefits (Medical, Dental, Vision, Life Insurance) and HSA Company contribution
• Family Support: Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregiver’s Leave
• Financial Security: 401(k) with a 4% match and Disability Insurance
• Time Off: Generous Vacation Time, 4 Company Wellness Days a year, and 1 floating holiday
• Home Office: One-time $500 payment to set up your home office
• Mental Health: Free subscription to Calm and an Employee Assistance Program
• Pet Friendly: Pet Insurance options available
• Growth: On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal

Tagged as: Gainsight, Salesforce