Director, AI Transformation & Business Operations

Role Overview

The Director, AI Transformation & Business Operations will lead the development, prioritization, and implementation of artificial intelligence capabilities and operational improvements across Berkley Management Protection. Reporting to the Head of Product, this role partners closely with Underwriting, Operations, IT, Actuarial, Compliance, and senior leadership to identify opportunities that improve efficiency, decision quality, agent experience, and business outcomes.

What You Will Do

Analyze operational workflows and recommend improvements, contribute to requirements development and implementation, establish and monitor key performance indicators, support product management activities, lead the adoption of AI technologies, and develop business cases and success metrics.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5+ years of experience in insurance product management, underwriting, operations, business transformation, or related experience, and will be able to balance strategic planning with hands-on execution in a fast-paced environment.

Requirements

• Minimum 5+ years of insurance product management, underwriting, operations, business transformation, or related experience
• Demonstrated experience leading operational improvement and technology implementation initiatives
• Experience with data analysis, business intelligence, automation, and artificial intelligence tools
• Strong project and program management skills with a proven ability to drive execution across multiple stakeholders
• Excellent written and verbal communication skills
• Past experience working collaboratively with Operations, IT, Actuarial and Field to improve operational efficiency
• Ability to balance strategic planning with hands-on execution in a fast-paced environment

Benefits

• Base Salary Range: $150k-$165k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans

Tagged as: Data Analysis