Customer Success Manager

Role Overview

As a Customer Success Manager at Wrike, you will be responsible for managing a portfolio of enterprise customers in EMEA, understanding their business strategies, and leading them to their desired outcomes. You will have a growth mindset and provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and receive maximum value.

What You Will Do

You will build strong customer relationships, act as the Wrike advocate to our customers, and create, execute, and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.

Why It Might Be a Fit

You will achieve your best if you have 5+ years of experience in Customer Success Management or a customer-facing role, full fluency in English, and German or French (nice to have). You will stand out with a problem solver mentality, being a critical thinker, and generally curious, a passion for learning and improving every day, motivated to excel, and a strong team player attitude.

Requirements

• 5+ years of experience in Customer Success Management or a customer-facing role
• Full fluency in English, and German or French (nice to have)
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly
• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach

Benefits

• Dental insurance
• Vision insurance
• Flexible work arrangements
• Co-working spaces
• Professional development opportunities
• Competitive salary and benefits package

Tagged as: Change Management, Excel, Project Management