Customer Success Manager

Role Overview

As a Customer Success Manager at Wrike, you will be responsible for managing a portfolio of Enterprise customers in EMEA. You will have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

What You Will Do

You will build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey. You will partner with customers to establish clear business goals, timelines, priorities, and metrics of success. You will create, execute, and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.

Why It Might Be a Fit

You will achieve your best if you have full fluency in English, German, or French, 5+ years of experience in Customer Success Management or customer-facing roles, and experience working with Marketing teams, Professional Services, IT teams, and PMO teams.

Requirements

• Full fluency in English, German, or French
• 5+ years of experience in Customer Success Management or customer-facing roles
• Experience working with Marketing teams, Professional Services, IT teams, and PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly
• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach

Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)

Tagged as: Change Management, Excel, Project Management