Customer Success Manager

Role Overview

Wrike is looking for a Customer Success Manager to manage a portfolio of enterprise customers in EMEA. The ideal candidate will have experience understanding customers’ business strategies and leading them to their desired outcomes. The role requires a growth mindset, leadership skills, and the ability to provide measurable recommendations to ensure customers take full advantage of the Wrike platform.

What You Will Do

The Customer Success Manager will be responsible for building strong customer relationships, partnering with customers to establish clear business goals, and creating comprehensive engagement and communication strategies to ensure customer ROI and NET MRR growth.

Why It Might Be a Fit

This role is a great fit for someone who is passionate about customer success, has experience working with enterprise clients, and is able to build and maintain strong relationships with a diverse set of clients.

Requirements

• Full fluency in English, and German or French (Nice to have)
• 5+ years experience in Customer Success Management or customer facing-role supporting enterprise clients
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly
• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach

Benefits

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursday