Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at Wrike, you will own your outcomes, from strategies to conversations that shape what we build next. You will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across North America.

What You Will Do

You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows.

Why It Might Be a Fit

You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients’ long-term operating system of record.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space
• Proven GTM track record of managing $100K+ ARR accounts
• Change management & COE mastery
• Executive presence & storytelling
• Commercial acumen & C-Suite framing
• Workflow consulting expertise
• Technical & integration literacy
• AI-enabled capability
• Vertical specialization
• Certified change management coach
• Certified project manager
• Peer mentor

Benefits

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health (medical, dental & vision) Insurance (EEs + Dependents)
• Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
• Working from Home Allowance ($40 / Monthly)
• Working from Home home office set-up Stipend ($500)