Vice President of Customer Experience

The Vice President of Customer Experience is an executive leadership role accountable for the strategy, execution, and measurable outcomes of all customer-facing operations at Grant County PUD. The role provides enterprise stewardship for customer service, customer solutions, and programs, and leads customer-facing transformation in a period of rapid regional growth.

Requirements

• Ability to travel between District facilities, community locations, and stakeholder meetings
• Establish and lead an enterprise-wide customer experience (CX) strategy
• Drive service delivery excellence across all customer touchpoints
• Lead the development, implementation, and governance of customer experience key performance indicators (KPIs)
• Provide executive leadership for customer solutions, programs, and product lifecycle management
• Provide executive oversight for customer experience and product strategy associated with Grant PUD’s wholesale fiber network
• Champion technology-enabled customer engagement
• Support enterprise coordination related to grid optimization, energy management strategies, and capacity reservation policies