Customer Success Manager (ID/MY)

Role Overview

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. As a Customer Success Manager, you will own the post-go-live customer lifecycle for a portfolio of English- and Bahasa Indonesia/Bahasa Malaysia-speaking accounts, working closely with clients to drive product adoption, resolve day-to-day issues, and capture opportunities for growth.

What You Will Do

You will build a solid understanding of your clients’ payment flows and business needs, and use that understanding to make practical recommendations that improve their business outcome and end-customer experience. You will work with both technical and business stakeholders, supporting solutioning discussions and coordinating with Product, Engineering, and Commercial teams to resolve client needs.

Why It Might Be a Fit

This role is ideal for someone earlier in their Customer Success career who has a working knowledge of payments and alternative payment methods in Southeast Asia, and is comfortable managing client relationships in a fast-paced, high-growth environment.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
• Familiarity with payments and alternative payment methods (APMs) across Southeast Asia
• Experience managing client accounts, including driving product adoption, commercial growth & retention, and day-to-day relationship management
• Ability to engage confidently with client stakeholders (managers and product/technical leads)
• Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients
• Excellent communication skills in English and Bahasa Indonesia/Bahasa Malaysia (business proficiency required in both languages) to support Indonesia/Malaysia clients
• Experience working cross-functionally with Sales, Product, Engineering, and Operations teams
• Strong in problem-solving and critical thinking, with a proactive, analytical and detail-oriented approach