Sales Operations Specialist

Role Overview

The Sales Operations Specialist is responsible for supporting post-sales and Order-to-Cash (O2C) operations by ensuring seamless order processing, billing support, accounts receivable coordination, and customer issue resolution.

What You Will Do

Support post-sales activities including order management, billing support, and customer issue resolution. Monitor and follow up on open orders, providing updates regarding order status, backorders, and shipment information.

Why It Might Be a Fit

Be part of a high-performing team supporting critical post-sales and revenue-generating activities. Gain exposure to end-to-end Order-to-Cash processes, including billing, collections, invoicing, and customer support.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• 2–3 years of experience in Finance Operations, Order-to-Cash, Accounts Receivable, Billing, Collections, Sales Support, or Customer Service
• Knowledge of Order-to-Cash processes, including invoicing, billing, credits, rebills, collections, and payment resolution
• Experience using ERP systems and business applications
• Strong Microsoft Excel skills and proficiency in Microsoft Office applications
• Excellent verbal and written English communication skills
• Strong customer service orientation with the ability to manage stakeholder relationships effectively
• Exceptional analytical, problem-solving, and organizational skills
• Ability to research and resolve complex billing and payment issues
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Benefits

• Comprehensive onboarding and training on Order-to-Cash processes, systems, and customer support procedures
• Exposure to post-sales operations, accounts receivable, billing, and revenue support functions
• Opportunities to develop expertise in ERP platforms, customer operations, and finance processes
• Collaboration with Sales, Finance, Accounting, and Operations teams across the organization
• Continuous learning and career development opportunities within Sales Operations, Customer Support, and Finance Operations