Customer Success Manager II

Role Overview

The Customer Success Manager II is responsible for driving customer success and efficiency throughout the order fulfillment lifecycle. This role serves as the primary customer liaison and account manager with dedicated assigned customers.

What You Will Do

The CSM II is responsible for proactively managing customer escalations, executing post-order modifications, and minimizing service delays by serving as the first line of defense against aging requests within CRM queues.

Why It Might Be a Fit

Success in this position requires exceptional interpersonal and queue management skills, deep cross-software platform expertise, and a strong commitment to exceeding customer expectations and achieving organizational results.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 3 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Working experience in large and small scale projects
• Excellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines
• Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Thrive in a fast-paced and high-growth environment