Role Overview
The Customer Success Manager will own the post-sale relationship for a portfolio of Plum accounts, helping customers adopt the platform fully, renew with confidence, and grow their programs over time.
What You Will Do
The role involves retention, adoption, and growth of customer programs, as well as using AI tools to prepare for customer calls, summarise accounts, and analyse usage data.
Why It Might Be a Fit
A strong fit for this role will be curious, structured, and proactive, with technical fluency and commercial sharpness, and a willingness to experiment with AI and own outcomes in a fast-moving environment.
Requirements
- 4–8 years of experience in Customer Success, Account Management or a similar customer-facing role
- Hands-on understanding of APIs, including REST, authentication, webhooks, request and response handling, error codes and sandbox testing
- Ability to read API docs, work through integration issues with a customer’s developers and use tools such as Postman
- A proven track record on retention, renewals and expansion, with clear ownership of NRR or GRR numbers
- Strong communication and stakeholder management skills, from business users to senior leaders to engineers
- Practical, regular use of AI tools such as Claude in your own work, with real examples to share
- Comfort working with dashboards, spreadsheets and usage data to tell a clear account story
- Flexibility to work across time zones, including adjusting your schedule to US business hours on specific days
To apply for this job please visit linkedin.com.
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