Senior Customer Success Manager

Role Overview

Drive adoption, account success, and retention across the customer base. This is a customer-facing, senior individual contributor role focused on understanding customer needs and turning product value into long-term outcomes.

What You Will Do

Own post-sale customer relationships, guide customers through successful product adoption, and translate customer goals into clear success plans.

Why It Might Be a Fit

Own and operate complex customer relationships with confidence, balance empathy for customers with a clear focus on outcomes, and work across Product and Sales to solve real customer problems.

Requirements

• 4–6 years of experience in a customer-facing role focused on adoption, success, or retention
• Strong understanding of Customer Success as a function
• Build and maintain relationships with senior stakeholders
• Communicate clearly and confidently with customers and internal teams
• Strong product understanding and the ability to translate features into outcomes