Director Sales Operations

Director of Sales Operations

Pay: ₹30 to ₹45 lakh per year

Location: Noida, Uttar Pradesh, India

Type: Full-time

Hours: 12:30 PM to 9:30 PM IST

Entity: XpertDox India Private Limited (XIPL)

Department: Sales Operations

On-site or remote: On-site, Monday through Friday

Reports to: Chief Executive Officer

About XpertDox

XpertDox, Inc. is a physician-founded, venture-backed healthcare AI company headquartered in Scottsdale, Arizona, with a global delivery team in India. Our platform, XpertCoding, autonomously codes outpatient medical claims directly from clinical documentation using neural networks, machine learning, and natural language processing. We serve outpatient healthcare organizations in almost all 50 states, with deep expertise in Federally Qualified Health Centers (FQHCs), women’s health and OB/GYN practices, and behavioral health providers.

Position Summary

You will lead Sales Operations as its own department, reporting directly to the CEO. You own the pipeline of record, the CRM, the revenue numbers, and the flow of leads from first contact to closed deal. You will lead a team in the US that includes a Revenue Operations Manager and a Sales Associate, and you will build and manage a new team of sales development representatives (SDRs) who book first meetings for the sales team. This role does not carry a quota, and the sales leaders do not report to it. It is not for someone who wants to run a sales team or close deals. It is for someone who wants every number the CEO sees to be accurate and to come from one place.

Key Responsibilities

In this role you will:

• Own the pipeline of record: deal stage definitions, entry and exit criteria, and required fields, and run a weekly revenue review with the CEO.
• Own the CRM: data standards, regular audits, user training, and the move to a new CRM.
• Own the revenue metrics: conversion rate, win rate, customer lifetime value, customer acquisition cost, retention, and forecast accuracy, with dashboards that Sales, Marketing, and Client Success all work from.
• Own lead scoring and routing so every lead is rated, assigned to the right person, and followed up within a set time.
• Run win and loss analysis on closed deals and measure the return on every conference and event.
• Build and manage a new SDR team: hiring, training, daily targets, and call and email standards.
• Lead and develop the Sales Operations team, including team members based in the US.
• Keep sales process documentation current and consistent across the team.

Required Qualifications

• 8 or more years in sales.
• 4 or more years owning sales operations: pipeline, CRM, and reporting.
• 2 or more years leading a sales operations team.
• Healthcare or healthcare-adjacent sales experience.
• Hands-on CRM ownership: you have configured stages, fields, routing, and reports yourself.
• A track record of building sales dashboards and presenting them to senior leadership.

Preferred Qualifications

• Experience selling to or supporting US B2B clients.
• Built a sales operations function from scratch.
• Led a CRM migration or implementation.
• Managed a team split across the US and India.

Location and Schedule

This role is on-site at our Noida office, Monday through Friday, 12:30 PM to 9:30 PM IST, to overlap with our US team. It is not remote or hybrid. Candidates must relocate to Noida before the start date. No travel is required.

Compensation

• Base salary of ₹30 to ₹45 lakh per year, commensurate with experience.
• Relocation assistance.

Benefits

• Health insurance, provident fund, and leave per XIPL policy.
• Company cab service for all Noida employees.

To Apply

Apply at https://careers.xpertdox.com/

XIPL is an equal opportunity employer.

Tagged as: Forecasting, Lead Scoring, Pipeline Management