Role Overview
Join our Fitness and Wellbeing vertical as Customer Success Manager dedicated to our SMB businesses, to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
What You Will Do
Manage a portfolio of SMB accounts for our 1-3 location clients, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Why It Might Be a Fit
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment.
Requirements
- 1-2 years of experience in an Account Management or Customer Success role
- Experience managing a high volume of accounts and engaging in 1:many campaigns
- Skilled in independently negotiating contract terms and addressing pricing objections to drive successful renewal, upsell, and cross-sell opportunities.
- Highly proficient with CRM applications and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook)
- Experience in the fitness industry, preferably boutique fitness
- Experience using Mariana Tek and Xplor Growth a big plus
Benefits
- 12 weeks fully paid gender-neutral parental leave
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
To apply for this job please visit jobs.smartrecruiters.com.
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