Role Overview
The Customer Success Manager is the face of XYZ Reality for clients, helping them feel the product and using their construction experience to connect with site teams. They’ll work directly with project teams, build trust, and translate field reality into business value.
What You Will Do
Own client relationships, drive on-site adoption, translate performance into clear reporting, identify risks, and support commercial growth.
Why It Might Be a Fit
The ideal candidate has a proven background in construction delivery, hands-on site experience, and strong communication skills. They’re curious about technology, open to learning, and comfortable with extensive travel.
Requirements
- Proven background in construction delivery with specialism in Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning
- Hands-on site experience
- Communication skills to engage with senior client stakeholders
- Comfortable with extensive travel to project sites
- Curiosity about technology and genuine openness to learn
Benefits
- 25 days annual leave + public holidays
- Christmas shutdown days
- Private healthcare with Vitality
- Hybrid working
- Biannual salary reviews
- Summer & Christmas staff parties
- Free Thursday lunch and drinks after work
- Cycle to Work scheme
- Employee referral scheme
To apply for this job please visit jobs.ashbyhq.com.
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