Customer Success Manager

Role Overview

The Customer Success Manager is the face of XYZ Reality for clients, helping them understand and adopt the product. This role requires a construction professional with experience in Electrical Engineering, CSA, Project Controls, or Commissioning, who can build trust with site teams and senior stakeholders alike.

What You Will Do

The Customer Success Manager will own the day-to-day client relationship, drive on-site adoption of the XYZ platform, and translate on-the-ground performance into clear reporting and insight for client stakeholders.

Why It Might Be a Fit

The ideal candidate will have a proven background in construction delivery, hands-on site experience, and strong communication skills to engage with senior client stakeholders. They will be comfortable with extensive travel to project sites and have a genuine openness to learn about technology.

Requirements

• Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes.
• Hands-on site experience that gives you genuine credibility with field teams
• Communication skills to engage effectively with senior client stakeholders up to VP level.
• Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job.
• Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

Benefits

• Private medical, including dental & vision
• 15 days PTO + 7 public holidays
• Extra Christmas shutdown days
• Hybrid / remote working
• Biannual salary reviews
• Summer & Christmas staff parties
• Employee referral scheme