Customer Experience & Order Administration Executive

Role Overview

The Customer Service & Order Administration Executive will be the day-to-day point of contact for B2B clients, processing orders accurately and promptly, and supporting the Sales team with ad-hoc tasks.

What You Will Do

Responsibilities include managing the sales inbox, responding to emails and resolving queries, processing customer orders, and checking order and invoicing details carefully.

Why It Might Be a Fit

Success in this role is measured by timeliness, accuracy, and consistent daily routines. The ideal candidate will have strong organisational skills, attention to detail, and experience with CRM and order management systems.

Requirements

• Proven experience in a B2B customer service, order administration or sales support role.
• Strong organisational skills: able to run a regular checking routine (inboxes, order lists) while handling live calls and chats.
• High attention to detail, particularly on order entry, invoicing and credit notes.
• Experience with CRM and helpdesk platforms (HubSpot, Salesforce or similar) and order management systems; EDI experience is a strong plus.
• Experience of invoice and credit processing and of warehouse order fulfilment processes.
• Clear written and verbal communication, adapting tone between independent owners and corporate buyers.
• Comfortable working across phone, email and live chat without losing accuracy or warmth.
• A habit of taking notes, building your own reference materials and applying what you have been trained on independently.
• Calm under pressure in a fast-paced environment, including urgent delivery escalations.