Customer Success Manager, RepairPal

Role Overview

The Customer Success Manager will actively build and maintain relationships with customers, provide training, and drive customer retention and growth.

What You Will Do

The role involves building relationships, providing training, and driving customer retention and growth.

Why It Might Be a Fit

The ideal candidate will have customer-facing experience, technical proficiency, and strong communication skills.

Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR a Bachelor’s Degree
• technically proficient with computers and information systems
• ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• strong verbal and written communication skills
• problem solving and troubleshooting skills
• excellent time management and organizational skills
• ideally experience working in the automotive industry in a shop, dealership, or with an automotive technology company
• ideally experience using Salesforce CRM

Benefits

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays
• one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan