Senior Quality and Customer Experience Project Manager

Role Overview

Lead the quality of service at Yespark and Zenpark, two brands, by creating a transverse quality function. The role involves animating the quality committee, consolidating quality indicators, and co-constructing the quality of service vision and roadmap.

What You Will Do

Pilot the quality in transverse, mount and animate the quality committee, consolidate quality indicators, and make action plans decided in committee advance.

Why It Might Be a Fit

You will be part of the impayés squad, alongside finance, customer relations, and account managers, bringing the prevention aspect. You will work with all teams, from Ops to Product, to get a 360-degree view of the business.

Requirements

• Autonomously led transverse projects on operational subjects, quality, or process
• Ability to dig into data to understand what’s not going right, quantify the gain of each lever, and prioritize what deserves a project
• Lean tools are a plus
• Led projects with several teams, from cadrage to deployment
• Ability to engage people who don’t depend on you: meetings that lead to decisions, commitments kept
• Good level of English (written and spoken)
• First experience in identity verification, anti-fraud, or recovery

Benefits

• Package of 55 to 60 k€ including 4.5 to 6 k€ of variable on objectives
• Vacation bonus and interest premium