Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will drive adoption and maximize the value of the Yext platform with a strong commitment to learning. They will be responsible for partnering with enterprise customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment.

What You Will Do

Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction. Be a trusted Partner: Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities.

Why It Might Be a Fit

The ideal candidate will have a minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers. They will have knowledge of digital marketing technologies and experience with subscription GTM approaches for customer success management and renewals.

Requirements

• BA/BS degree in Sales, Business, Marketing, or Computer Science
• A minimum of 7 years of experience in a strategic CSM role
• Knowledge of digital marketing technologies
• Familiarity with different listings networks such as Google, Apple, and Facebook
• Experience with marketing strategies for multi-location businesses
• Work experience in organic search/local SEO within digital media
• Strong ability to develop insights from performance data and present a value story to key stakeholders
• Experience with subscription GTM approaches for customer success management and renewals
• Proven ability to manage a book of business with high gross retention & predictability
• Customer-centric mindset
• Strategic thinker with strong analytical and problem-solving skills
• Solid project management skills
• Familiarity with Challenger Sales Methodology
• Strong negotiation, influencing, and closing skills
• Adaptability and flexibility mindset
• Outstanding interpersonal and communication skills

Benefits

• Dental insurance
• Vision insurance
• Flexible work arrangements
• Opportunity to contribute to the success of the Company
• Perform at the highest possible level
• Grow skills and capabilities

Tagged as: Project Management