Customer Success Manager (NAM)

Role Overview

As a CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey.

What You Will Do

Develop strong relationships with key clients, manage a portfolio of high-value accounts, lead client onboarding, and provide training to help clients effectively use our platform and services.

Why It Might Be a Fit

We look for 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or performance marketing industries, with a proven track record of managing complex client relationships and driving customer satisfaction and retention.

Requirements

• 5+ years of experience in Customer Success or Account Management
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns
• Proven track record of managing complex client relationships and driving customer satisfaction and retention
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams

Benefits

• Competitive salary
• Benefits package