Role Overview
Meet Yubico, a global leader in identity security. The Customer Success Manager will assist customers through their entire Yubico journey, from start to finish, and drive retention, renewals, and growth among named customer accounts.
What You Will Do
The CSM will be responsible for tasks such as being the trusted partner for the customer on YubiKey deployment, driving retention and growth among named customer accounts, and maintaining an ongoing cadence of communication with customers about their roll-out, adoption, and challenges.
Why It Might Be a Fit
The ideal candidate will have experience with enterprise customers and maintaining and growing strong relationships across business lines, and will be able to identify opportunities for customers to act as Yubico advocates.
Requirements
- Three or more years’ experience in Customer Success Management or Account Management in information technology
- Experience in working with complex, multi-divisional, multi-geographical customers
- Proven track record of working in a customer-facing role
- Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
- Excellent problem-solving abilities and ability to communicate clearly, both written and oral
- Excellent presentation skills and ability to speak to multiple audiences
- Driven, self-motivated, enthusiastic, and with a ‘can do’ attitude
- Flexible approach, able to operate effectively with uncertainty and change
- Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication
- Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus
- Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)
Benefits
- Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong.
- Social Connection: Relationships and connectedness matter, and we love spending time with our team!
- Donations of YubiKeys to organizations in need all over the world
To apply for this job please visit linkedin.com.
Follow us on social media