Customer Success Manager (Workforce Management)

Role Overview

We are looking for a Customer Success Manager to strengthen our Customer-Success-Team at SEAK. The Customer Success Manager will be responsible for managing a fixed customer portfolio, providing professional advice to customers, and identifying up-selling and cross-selling potentials.

What You Will Do

Tasks include independent management of a customer portfolio, professional advice to customers, systematic identification of up-selling and cross-selling potentials, and project leadership in introductions.

Why It Might Be a Fit

The ideal candidate will have at least 3 years of experience in B2B software, a commercial mindset, and genuine joy in the success of our customers.

Requirements

• At least 3 years of experience in B2B software
• At least 2 years of experience in customer success, account management, or consulting
• Knowledge of software for workforce management, time management, or HR
• Familiarity with the processes of chain stores
• Ability to create offers securely and independently
• Experience in accompanying or leading customer software introductions

Benefits

• Versatile role with high self-responsibility
• Attractive remuneration consisting of fixed salary and variable share
• Unlimited employment in a growing software group
• Hybrid work with flexible working hours
• Structured onboarding in product and processes as well as further training opportunities
• Modern work equipment (laptop, smartphone)