Project Manager – Customer Operations AI & Automation

Role Overview

The role is hands-on and strongly cross-functional, aimed at someone who enjoys managing multiple projects simultaneously, working with various stakeholders, and unraveling complex or inefficient processes.

What You Will Do

You will steer the entire lifecycle of AI features within Customer Operations, from initial idea and business case to implementation and ongoing monitoring and optimization.

Why It Might Be a Fit

You will be responsible for identifying problems early on and ensuring they are resolved quickly, and will be the central point of contact for all AI-related topics within the area.

Requirements

• Very good German language skills in writing and speaking
• Proven experience in the field of Operational Excellence (OPEX) in Customer Support and Fraud Operations
• Good understanding of how AI and automation can be used in the operational environment
• Experience in managing multiple projects for different stakeholders simultaneously
• Experience with the lifecycle of already implemented features and tools, including monitoring, performance tracking, and continuous optimization
• Very good stakeholder management skills and confidence in working with both operational teams and senior leadership
• Analytical skills and problem-solving competence, as well as creativity to find non-obvious solutions
• Very good communication skills and a proactive and transparent way of communication

Benefits

• A modern, dynamic corporate culture
• A talented team of ambitious, like-minded colleagues
• Continuous personal development
• Trust and personal responsibility
• Flexible working options
• Unlimited vacation days
• The opportunity to work abroad
• Monthly mobility allowance
• Occupational pension provision
• Supported EGYM WELLPASS membership
• Monthly company events
• Regular team activities
• Informal meetings
• Free lunches in the office