Senior Project Manager – Customer Operations AI & Automation

Role Overview

As a Senior Project Manager, you will be responsible for the AI agenda within Customer Operations, overseeing the entire lifecycle of AI features, and working closely with various stakeholders to improve efficiency, quality, and customer experience.

What You Will Do

Your tasks will include AI implementation and lifecycle management, project and stakeholder management, and operational excellence, with a focus on identifying inefficiencies and opportunities for process improvement.

Why It Might Be a Fit

We are looking for a motivated and experienced professional with a passion for innovation and a vision for improving processes, who can work independently and as part of a team, and who is confident in working with various stakeholders.

Requirements

• Very good German language skills in writing and speaking
• Proven experience in the field of Operational Excellence (OPEX) in Customer Support and Fraud Operations
• Good understanding of how AI and automation can be used in the operational environment
• Experience in managing multiple projects for different stakeholders simultaneously
• Analytical skills and problem-solving competence, as well as creativity to find non-obvious solutions

Benefits

• Annual training budget of €1,500
• Flexible working options with a hybrid working model
• Unlimited vacation days
• Occupational pension in cooperation with Degura
• Supported EGYM WELLPASS membership
• Monthly company events and team activities
• Free lunches in the office