Role Overview
The Customer Success Manager serves as a trusted commercial advisor to enterprise clients, delivering a high-touch experience that drives account integration, stickiness, and customer longevity.
What You Will Do
The CSM balances customer advocacy with internal commercial discipline, fostering a culture of margin improvement while delivering against Gross Profit and Volume targets.
Why It Might Be a Fit
The CSM expands Share of Wallet and product adoption, ensuring mutual growth and maximum account profitability.
Requirements
- Operating with a continuous margin-optimisation mindset
- Balancing external customer advocacy with internal commercial discipline
- Fostering a culture of ongoing margin improvement
- Delivering consistently against Gross Profit and Volume targets
To apply for this job please visit zencargo.pinpointhq.com.
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