Senior Manager, Commercial Operations and Deal Desk

Role Overview

This role plays a critical part in our next phase of growth. You’ll build the commercial governance that lets us move quickly without sacrificing control: the pricing and packaging guardrails, approval frameworks, deal structures, and quote-to-cash processes that sit underneath every customer and partner agreement.

What You Will Do

Build the commercial governance framework, run Deal Desk as a strategic function, drive the commercialization plan, be the connective tissue across the business, turn pricing and packaging into repeatable offers, own quote-to-cash end to end, establish contracting and revenue standards, enable Partner and Customer Success motions, use AI to improve how we operate, enable the field, and drive measurable impact through metrics.

Why It Might Be a Fit

We look for individuals who take ownership of outcomes, communicate proactively across teams, and use sound judgment to decide when to hold firm and when to adapt. You should be comfortable in an evolving environment where the playbook is still being written, and you should give and take direct feedback.

Requirements

• 10+ years in Deal Desk, Commercial Operations, Revenue Operations, or Sales Operations at a B2B SaaS company, with hands-on experience structuring complex enterprise deals.
• Deep working knowledge of SaaS pricing, packaging, and contract structures, including multi-year, usage-based, and channel or marketplace deals.
• Strong understanding of quote-to-cash, CPQ, CRM (Salesforce preferred), and revenue recognition fundamentals.
• Proven ability to build, not just maintain, systems, processes, or relationships.
• Demonstrated ability to influence senior stakeholders across Sales, Finance, Legal, Product, and Customer Success without direct authority.
• Strong analytical skills, with comfort building business cases, margin models, and deal analyses.
• Comfort operating in evolving, fast-moving environments, with sound judgment on when to hold the line and when to flex.
• Strong communication and collaboration skills.
• Ownership mindset with accountability for outcomes.

Tagged as: Deal Desk