Role Overview
The Customer Success Manager will own the relationship for a portfolio of customers across industries and company sizes, configuring and tuning the ZeroFox platform, building reporting, and running training. They will work closely with Product, Customer Operations, and Services to feed back customer feedback and shape product development.
What You Will Do
Configure and maintain a SaaS platform across multiple customer accounts, manage customer engagements through to resolution, and present to technical and business stakeholders.
Why It Might Be a Fit
The ideal candidate is comfortable being the technical person in the room, can hold multiple customer environments in their head, and takes customer satisfaction personally.
Requirements
- 3+ years in a customer-facing role
- Experience configuring and maintaining a SaaS platform
- A track record of managing customer engagements through to resolution
- Strong written and verbal communication skills
Benefits
- Total Compensation $300,000 – $360,250 SAR
- Generous time off
To apply for this job please visit linkedin.com.
Follow us on social media