Senior Customer Success Manager

Role Overview

Serve as a strategic partner to enterprise clients, helping them maximize the value of Zeta’s marketing technology solutions to drive customer engagement, retention, and growth.

What You Will Do

Own relationships with a portfolio of clients, working closely with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaign performance, and deliver measurable business results.

Why It Might Be a Fit

The ideal candidate brings a strong understanding of lifecycle marketing, a consultative approach to client relationships, and the ability to translate complex marketing challenges into actionable solutions.

Requirements

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing
• Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies
• Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders
• Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations
• Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences
• Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance