Customer Success Manager

Role Overview

This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies. The Customer Success Manager will partner with Customer Success and Delivery teams to kick start engagement with new Customers/business areas/products. The role requires strong commitment to proactive account management, maintaining current revenue streams, and developing the revenue pipeline within the customer portfolio.

What You Will Do

The Customer Success Manager will perform active account mining, expand relationships beyond the current set of Customer contacts/business groups, and work with the Client Partner on the business plan for success. The role also involves managing engagement with Customers and Zifo’s internal teams, ensuring transition of projects from Account Mining to Project execution, and identifying and proposing Value Adds.

Why It Might Be a Fit

The ideal candidate will be an Influential person who can build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate. The candidate should be willing to juggle many things at once and prioritize effectively.

Requirements

• 2+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
• Strong project management abilities, written and verbal communication skills, and presentation capabilities
• Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
• High attention to detail organization skills and a team player
• Must be willing to juggle many things at once and prioritize effectively
• Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate

Benefits

• Accrued vacation
• Medical
• Dental
• Vision
• 401k with company matching
• Life insurance
• Flexible spending accounts

Tagged as: Pipeline Management, Project Management