Enterprise Customer Success Manager

Role Overview

The Senior Customer Success Manager on our Enterprise team is responsible for a book of business comprising our larger, more complex customer relationships. They are expected to quickly build rapport; understand the agent’s business, goals and potential challenge; and advise our customers on best practices.

What You Will Do

Deliver subject matter expertise on Showcase (including media and marketing), host monthly Business Reviews, and drive product adoption by championing Zillow Showcase and related products and features to agents within your client’s brokerage.

Why It Might Be a Fit

This role requires focus on the success of our Showcase agent customers in a dynamic and changing real estate market. Requirements: Four-year degree or equivalent experience, at least 5 years’ experience in a client-facing position, knowledge of the real estate industry preferred, strong communications and interpersonal skills, and demonstrated organizational and time management skills.

Requirements

• Four-year degree or equivalent experience
• At least 5 years’ experience in a client-facing position (e.g. customer success, sales, business solutions, support)
• Knowledge of the real estate industry preferred
• Strong communications and interpersonal skills
• Demonstrated organizational and time management skills
• Flexibility in scheduling to meet customer needs with short turnaround
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams

Benefits

• Competitive base salary
• Equity awards based on factors such as experience, performance, and location
• Flexible work arrangement
• Opportunity to work on a dynamic and changing real estate market