Senior Analyst, Revenue Billing Operations

Role Overview

As a Senior Analyst in Revenue Billing Operations, you’ll support the accurate billing of Zillow’s enterprise product suite across multiple systems. You’ll partner with teams across Finance, Engineering, Sales, and Support to solve billing challenges that affect financial accuracy, operational efficiency, and the customer experience. You’ll bring strong billing systems expertise, process improvement skills, and a collaborative mindset to a team focused on precision, progress, and scale.

What You Will Do

You’ll execute end-to-end billing processes in Zuora, manage complex billing workbooks in Zuora and Excel, create and update subscriptions in Zuora, and perform reconciliation and validation across billing systems.

Why It Might Be a Fit

This role has been categorized as a Remote position, and you’ll have the opportunity to grow your career while helping improve and scale Zillow’s enterprise billing operations. You’ll partner with teams across Finance, Engineering, Sales, and Support to solve billing challenges and bring strong billing systems expertise, process improvement skills, and a collaborative mindset to a team focused on precision, progress, and scale.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
• 5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment.
• Hands-on Zuora experience is essential for this role, including subscription management, invoicing workflows, and workbook management.
• Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution.
• Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios.
• Experience mentoring others and collaborating effectively with cross-functional partners such as Sales, Finance, Support, and product teams.

Benefits

• Competitive base salary
• Equity awards based on factors such as experience, performance, and location
• Paid holidays
• Healthcare
• PTO
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility