Customer Success Operations Executive

Role Overview

As a Customer Success Operations Executive, you’ll be at the heart of Zinc’s user experience, making sure every interaction leaves our candidates and partners feeling supported, reassured, and valued.

What You Will Do

Handle candidate queries via email, proactively reach out to candidates, update our systems, and liaise with partners and third-party providers, all to make sure background checks are completed smoothly and efficiently.

Why It Might Be a Fit

This is the perfect job for you if you are a natural problem solver, a people-first thinker, tech-savvy, a strong written communicator, resilient & adaptable, and detail-oriented.

Requirements

• A natural problem solver
• A people-first thinker
• Tech-savvy
• A strong written communicator
• Resilient & adaptable
• Detail-oriented