GTM Strategy & Operations Manager, Post-Sales

Role Overview

As a member of Zip’s GTM Strategy & Operations team, you’ll be the primary business partner to Zip’s Customer Success organization, owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

What You Will Do

Own post-sales operations, act as a strategic thought partner, drive GTM cadence and accountability, lead cross-functional execution, and build with data.

Why It Might Be a Fit

8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment. Strong analytical and modeling skills, deep understanding of the post-sale customer lifecycle and SaaS business models.

Requirements

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
• Strong analytical and modeling skills – you’re fluent in Excel/Sheets and can write SQL or are willing to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS business models, with battle-tested views on retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.
• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.
• Excellent written and verbal communication – you can structure thinking clearly, write concise memos, and present to executives with confidence.
• Attention to detail – you go deep on problems, sweat the edge cases, and set the quality bar high.
• High bias for action – you move fast, think in tradeoffs, and find a way forward when others see blockers.
• Technically inclined – you’re not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems.
• A collaborative mindset – you’re opinionated but open to all perspectives, and you know how to drive alignment across stakeholders.
• A proven operator – you’ve managed large, ambiguous projects that required both strategic thinking and tactical execution.

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF or NY employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan