GTM Strategy & Operations Manager, Post-Sales

Role Overview

As a member of Zip’s GTM Strategy & Operations team, you’ll be the primary business partner to Zip’s Customer Success organization, owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

What You Will Do

You’ll own post-sales operations for the org, lead day-to-day operations and long-term planning, act as a strategic thought partner, drive GTM cadence and accountability, lead cross-functional execution, and build with data.

Why It Might Be a Fit

We’re looking for someone with 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment, with strong analytical and modeling skills, a deep understanding of the post-sale customer lifecycle and SaaS business models, and experience working closely with RevOps systems like Salesforce.

Requirements

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment
• Strong analytical and modeling skills
• Deep understanding of the post-sale customer lifecycle and SaaS business models
• Experience working closely with RevOps systems like Salesforce

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF or NY employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan