Customer Success Account Manager

Role Overview

As a Customer Success Account Manager at ZL Tech, you will be a part of a team focused on delivering business value across our platform as our customer’s trusted advisor.

What You Will Do

You will be focused on building loyalty to ensure long-term client retention and growth by presenting product information, addressing customer issues and helping the sales team with expansion and renewals.

Why It Might Be a Fit

You will actively manage a group of customers on their journeys from getting implemented onward, and be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.

Requirements

• Proven expertise in building deep and meaningful relationships
• Ability to translate significant, complicated customer needs into straightforward, measurable solutions
• Ability to drive positive customer renewal disposition
• Ability to build meaningful relationships with customer champions and executive decision-makers