Customer Experience Manager

Role Overview

As a Customer Experience Manager at Zūm, you will be the day-to-day partner for transportation directors and district leaders in your region, working side by side with Operations to deliver on commitments and presenting results to district leadership and boards.

What You Will Do

Your responsibilities will include serving as the day-to-day point of contact for assigned districts, building trusted relationships, presenting business reviews and launch decks, and owning communication back to districts on open issues.

Why It Might Be a Fit

To be successful in this role, you will need to have 5+ years of experience in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field.

Requirements

• 5+ years of experience in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field
• Strong presentation skills, with experience building and delivering executive-ready materials to district leaders or boards
• Proven ability to coordinate with operations teams and drive cross-functional work to completion
• Exceptional organization and follow-through, with the ability to manage multiple districts and deadlines at once
• Fluency with customer data, turned into weekly action
• Exceptional written and verbal communication
• Willingness to travel up to 80% within the region
• Bachelor’s degree or equivalent experience

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation