Role Overview
The Customer Experience Partner – Hospital and EMS will act as a customer liaison for key Hospital and EMS customers across Germany, delivering exceptional customer experience, proactive communication, and operational excellence.
What You Will Do
Support customer service activities, manage customer communications related to orders and deliveries, prepare commercial reporting and analysis, and identify opportunities to enhance customer satisfaction and revenue growth.
Why It Might Be a Fit
The role requires strong relationship management, commercial awareness, analytical capability, excellent communication skills, and a customer-first mindset.
Requirements
- Minimum 2–4 years of experience in partnering with customers, customer service, sales support, or commercial operations.
- Experience working within medical devices, healthcare, hospital, EMS, or a regulated industry preferred.
- Proven experience managing customer relationships and supporting commercial sales activities.
- Experience with CRM and ERP systems required; experience with Salesforce and Oracle preferred.
- Strong analytical and reporting experience, including proficiency with Microsoft Excel.
To apply for this job please visit zoll.wd5.myworkdayjobs.com.
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