Head of Customer Success EMEA

Role Overview

The Head of Customer Success, EMEA will be responsible for overall revenue retention and product adoption of a large portfolio of customers and ARR, leading and mentoring regional customer success teams across EMEA.

What You Will Do

You will execute on regional strategy for customer satisfaction, retention and growth in coordination with the global customer success organization and strategy.

Why It Might Be a Fit

A proven track record in EMEA customer success management and deep understanding of markets, cultures, and business practices are required.

Requirements

• 8+ years of senior customer success management leadership in Enterprise SaaS
• 5+ years as a 2nd line leader in customer success
• Solid understanding of Enterprise SaaS business models and strategies
• Concrete examples and references of improved GRR, product adoption, and customer satisfaction
• Empower and inspire CS leaders and CSMs to deliver on a vision and set of objectives
• Demonstrated ownership of complex and cross-functional delivery with sustainable and aligned outputs
• Have fluency in English
• Have a willingness to travel internationally within EMEA (~25% of the time)

Benefits

• Award-winning workplace culture and commitment to delivering happiness
• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health