Head of Sales Operations

Role Overview

The Head of Sales Operations will design the strategy and systems powering Zoom’s go-to-market execution, partner cross-functionally to build a data-driven operating model, and transform how Zoom forecasts and grows.

What You Will Do

Leading end-to-end revenue planning, owning the forecasting operating model, and driving Customer Success Operations to connect new business, retention, and customer value realization.

Why It Might Be a Fit

The ideal candidate will demonstrate significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment, and bring deep expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting.

Requirements

• Significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment
• Deep expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting
• Ability to build and manage forecasting models, pipeline analytics, deal inspection processes, and executive-level revenue visibility
• Experience in designing and improving sales processes, CRM governance, operating rhythms, and rules of engagement across a complex revenue organization
• Ability to develop and operationalize sales compensation plans, incentive structures, commission rules, and performance tracking aligned to company strategy

Benefits

• Dental insurance
• Vision insurance
• Total Direct Compensation philosophy
• Bonus
• Equity value
• Location based compensation structure
• Flexible work arrangements
• Hybrid work approach
• Structured hybrid approach
• Award-winning workplace culture
• Commitment to delivering happiness
• Support for work-life balance
• Contribution to community in meaningful ways