GTM Integration Specialist I

Role Overview

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful.

What You Will Do

Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.

Why It Might Be a Fit

We are looking for a self-directed problem solver with excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.

Requirements

• Bachelor’s degree
• 2 to 6 years of equivalent work experience in SaaS organization
• Technical CRM, MAT, or Sales Acceleration platform experience
• Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics
• Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages
• Familiarity with troubleshooting or interacting with API’s
• Prior experience using DataDog, Jira, and Snowflake
• Prior experience with video conferencing applications
• Proven ability to multi-task and successfully manage multiple priorities simultaneously
• Strong attention to detail and self-directed problem solving skills
• Excellent customer service skills and ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Benefits

• Comprehensive benefits
• Holistic mind, body, and lifestyle programs designed for overall well-being
• Bonus
• Commission
• Equity
• Paid holidays