Senior GTM Success Manager

Role Overview

The Senior GTM Success Manager will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with strategic accounts. This role will be responsible for all aspects of strategic account partnerships, adoption, and customer success planning.

What You Will Do

The Senior GTM Success Manager will act as an extension of our strategic customers, develop a trusted advisor relationship with strategic customer stakeholders, and translate customer data into insight to build a compelling narrative that connects ZoomInfo’s value directly to the customer’s business outcomes.

Why It Might Be a Fit

The ideal candidate will have 8+ years of customer success, account management, or sales experience in a competitive SaaS environment, with a great understanding of world-class go-to-market process and the ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for stakeholders.

Requirements

• 8+ years of customer success, account management, or sales experience in a competitive SaaS environment
• 5+ years working with Strategic level accounts
• Prior experience in solutions consulting, sales engineering, business consulting, or a similarly analytical/advisory customer-facing role is strongly preferred
• Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for stakeholders
• Strong analytical and diagnostic skills – comfortable digging into customer data to identify root causes of risk or underperformance, not just surface-level symptoms
• Excellent communication skills, including issue tracking, triaging and crisis management
• Bachelor’s Degree or Master’s Degree preferred

Benefits

• Comprehensive benefits
• Holistic mind, body, and lifestyle programs designed for overall well-being
• Incredibly strong onboarding program
• Ongoing training to help you grow
• Market leading product offering
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching
• 12 weeks Parental Leave for primary or secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add-ons such as pet insurance, legal service support, and more!