Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager plays a critical role in ensuring that Zoovu customers achieve measurable business value from the Zoovu AI Search and Product Discovery Platform. This position owns relationships with assigned customers, drives platform adoption, supports retention, and helps customers reach their business goals.

What You Will Do

Own the overall relationship with assigned customers and act as their primary point of contact at Zoovu. Build trusted, strategic advisor relationships with key customer stakeholders. Understand customers’ business goals and help them achieve these goals through Zoovu’s products.

Why It Might Be a Fit

The role requires a strong track record of improving customer adoption, satisfaction, retention, and renewals. Experience managing relationships with multiple stakeholders, including senior decision makers, is also essential.

Requirements

• Proven experience in customer success, account management, or a similar customer facing role in a B2B SaaS environment.
• A strong track record of improving customer adoption, satisfaction, retention, and renewals.
• Experience managing relationships with multiple stakeholders, including senior decision makers.
• Good understanding of eCommerce, digital customer experiences, and business outcomes.
• Excellent communication, presentation, and training skills.
• Strong problem solving skills and a proactive, structured approach to managing customer risks.
• Ability to work effectively with Sales, Product, Engineering, Training, and Support teams.
• Commercial awareness and the ability to spot relevant expansion opportunities.
• Technical aptitude and the ability to explain software platforms and their business value.